The Installer complains about a problem with the Certificate If you don’t find it here, try our Help Desk page for even more help. Use this page for help troubleshooting the installation of the G-Wizard products. If you haven’t installed the most recent mandatory upgrade or one of the later releases, it will prevent you using the software until you do. A couple of times a year we do a mandatory upgrade to make sure everyone is keeping up with the latest releases. – You need to upgrade to a later version of the software. Only G-Wizard Calculator will keep working as G-Wizard Lite when the subscription runs out. Maybe you used yours a while back and forgot you’d done it? Also, if you unsubscribe to email, the trial ends immediately. There are three cases where this can happen: There’s a box that comes up early you may have dismissed that gives more details. This is what the software does when it doesn’t think you’re authorized to use it. I can only access G-Wizard’s Calculator page or, In G-Wizard Editor, I can’t load a file. In between the 4 week check-in intervals, no Internet connection is needed.įor G-Wizard Editor, you can check whether your graphics card is supported by checking whether the graphic at the bottom of this page is animated. Your machine will need an Internet connection to install G-Wizard, and then it needs to connect once every 4 weeks. G-Wizard Editor includes a lot of graphics to support the Toolpath Simulation, so more powerful systems will run faster. G-Wizard Calculator is very lightweight, and it doesn’t take much of a machine to run it. As such, the Adobe AIR System Requirements are applicable. The G-Wizard products run on Windows and Machintosh systems as Adobe AIR applications. What are the System Requirements for G-Wizard? The Portal will allow you to search for answers to your problems or to file a trouble ticket and get customer service. Try this page first, and if you’re still having problems, head on over to the CNCCookbook Customer Portal. You need the exact same address you used to register. Last thought: if you’ve done all this and G-Wizard still complains you’re not registered, trying logging off and retyping your email address. Where this can go off the tracks is that the free trial starts immediately upon registering, so don’t expect it to start when you first install and run the software. Just go to the product home page or click the “Register” button in the software. If you want the free trial, you’ll need to register. If you’ve purchased, that’s your registration. Make sure you’re properly registered or the software won’t work. Got it Installed But Can’t Login to Use the Software? If you can’t install G-Wizard or it won’t come up, try our get help Installing G-Wizard. Where is the Installation Page so I can reinstall my software or get the latest update? If you don’t find it here, try our Help Desk page for even more help. Use this page for help troubleshooting the installation and activation of the G-Wizard products. G-Wizard Troubleshooting: Can’t Login or Install If none of that helps, here’s our Troubleshooting FAQ below: Just click “Help” at the top of any CNCCookbook web page. You can find the download links at the top of our HelpDesk page. Lastly, be sure you have the latest release. You usually only have to do that once to get it to work, although sometimes it can take several attempts. This lets it focus entirely on logging in. Then restart and let it come up and wait for a full minute before you try to type or click. Make sure you have a good connection, then after also making sure you have the correct email login, exit the product without logging out. If that still doesn’t work there may be a problem with the Internet connection. Make sure it’s the package you registered for or purchased. You can tell which one you have by looking at the Window title bar. “G-Wizard” is a brand name for all our software. Let’s also make sure you are running the correct software. Here are the most common issues with login:.If G-Wizard won’t recognize your email, press the “Register” button on the popup to register for a trial or to purchase the software.Just enter that email into the prompt on the popup and press the “Login” button. To Login to G-Wizard software, you’ll need an email that has already been registered either for a free trial or was the email you gave when you purchased the software.
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